When a customer starts to check out on an online purchase but does not finish it, this is called shopping cart abandonment. Anything that goes into the cart and isn’t bought is regarded as having been abandoned by the customer.

Cart and checkout abandonment can be viewed as an unavoidable part of shopping online. According to recent data, nearly 59% of online shoppers in the US have abandoned a cart within the last three months due to lack of readiness to buy or simply browsing.

Although unavoidable, there are still many reasons why users abandon their carts that businesses should be aware of in order to reduce abandonment rates and increase sales.

Why Do Users Abandon Their Carts? Common Reasons

The remaining 41% could include purchases being higher than expected, long and complicated checkout processes, difficulty finding additional information, unclear shipping costs, slow loading times, insecure/untrusted sites, and more.

Each of these potential issues can turn away customers and cause them to abandon their carts instead of completing their purchase. Businesses must always keep track of these factors and make sure they are providing an intuitive and hassle-free checkout process if they want to succeed in the e-commerce world today.

How to Reduce Cart Abandonment

1. Optimize Your Website

Ensure your website is user-friendly, mobile-responsive, and has fast loading times. This includes clear navigation, search functionality, and quick checkout processes.

Showcase trust signals: Display security badges, customer reviews, and testimonials to build trust with your customers.

2. Offer Various Payment Options

Provide multiple payment options, including popular e-wallets and local payment methods, to cater to the preferences of all customers.

3. Be Transparent About Costs

Clearly display shipping costs, taxes, and any additional fees to avoid surprises during the checkout process.

4. Offer Guest Checkout

Allow customers to complete their purchase without creating an account to simplify the process and reduce friction.

5. Implement Cart Abandonment Emails

Send personalized, timely emails to customers who have abandoned their carts, reminding them of their items and offering assistance or incentives to complete their purchase.

6. Optimize Your Retargeting Efforts

Use targeted ads on social media and other platforms to remind customers of their abandoned carts and encourage them to return to your site.

7. Offer Live Chat Support

Provide real-time assistance to customers who may have questions or concerns during the checkout process.

8. Offer Free Shipping or Discounts

Entice customers to complete their purchases by offering free shipping, discounts, or other promotions. Clearly display these offers on your website to maximize their impact.

9. Create a Sense of Urgency

Use tactics such as limited-time offers, low stock indicators, or countdown timers to motivate customers to complete their purchases quickly.

10. Optimize Product Pages

Provide detailed product descriptions, high-quality images, and product videos to give customers all the information they need to make a purchase decision.

11. Improve Your Return Policy

Offer a hassle-free return policy and clearly communicate it on your website to reassure customers and minimize their risk.

12. Implement Exit-Intent Pop-Ups

Use exit-intent pop-ups to capture the attention of customers who are about to leave your site, offering them a discount or promotional offer to encourage them to complete their purchase.

13. Analyze and Improve the Checkout Process

Regularly analyze your checkout process to identify any friction points or obstacles that may be causing customers to abandon their carts. Make necessary improvements to streamline the process.

14. Personalize the Shopping Experience

Use customer data to offer personalized product recommendations, discounts, or content to make the shopping experience more relevant and engaging.

Do Coupons and Promotions Lower the Rate of Cart Abandonment?

Offering coupons and promotions can help lower the rate of cart abandonment. When customers see that they can save money or get additional benefits through discounts, free shipping, or other deals, they are more likely to complete their purchase. Here’s how coupons and promotions can help:

πŸ‘ Incentivize Customers

Coupons and promotions create a sense of value, making customers feel like they are getting a good deal. This can motivate them to complete their purchase instead of abandoning their cart.

πŸ‘ Create a Sense of Urgency

Limited-time offers or promotions with expiration dates can encourage customers to act quickly and complete their purchase before the deal is gone.

πŸ‘ Encourage Larger Purchases

Offering promotions like β€œBuy One, Get One Free” or tiered discounts based on the cart value can incentivize customers to add more items to their cart, ultimately increasing the likelihood of them completing the purchase.

πŸ‘ Reward Customer Loyalty

Providing exclusive discounts or promotions to returning customers can make them feel valued and more likely to continue shopping with you.

πŸ‘ Reduce Price Sensitivity

For price-sensitive customers, coupons and promotions can make the difference between making a purchase or leaving the site.

πŸ‘ Increase Customer Satisfaction

By offering promotions or discounts, you can create a positive shopping experience, leading to increased customer satisfaction and a higher likelihood of repeat purchases in the future.

πŸ‘ Improve Conversion Rates

Customers who see a coupon or promotion may be more likely to complete the checkout process, contributing to higher conversion rates for your online store.

πŸ‘ Encourage Cart Recovery

Sending personalized emails or retargeting ads with special offers or coupon codes to customers who have abandoned their cart can entice them to return and complete their purchase.

πŸ‘ Enhance Competitiveness

Offering promotions and discounts can help your online store stand out from competitors, attracting more customers and increasing the chances of them completing their purchases.

πŸ‘ Attract New Customers

Coupons and promotions can be used as marketing tools to attract new customers to your online store, who may not have considered shopping with you otherwise.